Privacy Policy

1. Information We Collect

When you purchase or create an account with Brand Finds, we collect the necessary details to process your order accurately:

• Contact Information: Full name, email address, phone number, and delivery address.
• Order & Transaction Records: Purchased items, sizes/piece counts, total amount, shipping choice, and delivery status.
• Device & Browsing Data: IP address, browser type, device screen resolution, and browsing session cookies to keep your shopping bag active.

2. How We Use Your Information

Your details are used strictly to fulfill and enhance your shopping journey:

• Dispatching unstitched lawn packages to your doorstep with courier partners (TCS, Leopards).
• Sending live SMS and email notifications regarding parcel tracking numbers and delivery updates.
• Handling customer service inquiries, return/exchange requests, and product verifications.
• Preventing fraudulent orders and maintaining secure checkout for Cash on Delivery and online payments.

3. Data Security & Protection

We employ bank-grade 256-bit SSL encryption to ensure your data is always secure in transit. We never sell, rent, or trade your personal information to third parties or marketing agencies. Sensitive payment data is handled exclusively by authorized, PCI-DSS certified payment gateways.

4. Cookies Policy

We use functional cookies to remember items in your shopping cart, preserve your preferred currency/country, and recognize you when you return to your customer dashboard. You may choose to disable cookies in your web browser settings, though some store features (such as cart persistence) may be affected.

5. Your Rights & Control

You have the right to access, update, or request the deletion of your personal data stored with Brand Finds. You can update your saved addresses and profile information anytime directly from your Customer Dashboard.

6. Contact Us Regarding Privacy

For any questions, concerns, or data requests, please reach out to our privacy compliance team: