Customer Satisfaction Guarantee

Return & Refund Policy

We want you to love your designer unstitched lawn purchase. If you are not completely satisfied, we offer a straightforward, hassle-free 7-day return and exchange policy across Pakistan.

1. 7-Day Return & Exchange Window

You may initiate a return or exchange request within 7 calendar days of receiving your parcel from the courier.

2. Return Eligibility Criteria

To qualify for an exchange or full refund, returned items must satisfy the following conditions:

  • Unstitched & Uncut: Fabric must be completely uncut and in its original manufactured meterage.
  • Unwashed & Unworn: The suit must show no signs of laundering, perfume, or wear.
  • Original Packaging: Products must be in the original designer polybag or brand box with all barcode tags and seals intact.
  • Proof of Purchase: Digital order confirmation number or invoice copy.

3. Easy Step-by-Step Return Process

1

Contact Support

WhatsApp us at 0316 7779152 with your Order ID and photo of the item.

2

Send the Parcel

Courier or deliver the parcel to our Lahore office return address.

3

Quality Inspection

Our QA team verifies the uncut condition within 24 hours of arrival.

4

Instant Refund

Refund issued directly to your Bank Account, JazzCash, or EasyPaisa.

4. Office Pickup & Return Address

All returns, customer exchanges, or local pickups should be routed directly to our physical office:

Brand Finds Official Office & Return Center:
48-C, Commercial (Iqbal Heights, Basement, Block C PIA Housing Society, Lahore, 54770
Contact Person / Receiving Desk: Customer Returns Dept.
Direct Telephone: 0316 7779152

5. Refund Timelines & Methods

Once approved, refunds are processed within 3 to 5 business days. We support:

  • Direct Bank Transfer (IBFT): Sent directly to your Pakistani bank account.
  • Mobile Wallets: JazzCash or EasyPaisa.
  • Store Credit Voucher: Instant voucher with 1-year validity for immediate shopping.